Create your own survey with customized forms according to the specific requirements relating to the products and services offered by your establishment.
Comment section allows your customers to enter personal message or opinion about your product and service giving you a different viewpoint that may not be reflected on the feedback form.
Multiple report types can be generated in the system for accurate analysis and better understanding your customer behavior.
The feedback forms can be generated in different languages allowing your customers to give feedback in their preferred language.
iFeedback will automatically send an Email and SMS to the concerned department when a customer gives a negative feedback.
eZee iFeedback is integrated with various social media outlets such as Facebook, Twitter, etc. allowing you to publish the results of the feedback form on your social network page.
Both sales & support teams play a vital role in determining whether or not customer experience will influence key revenue drivers.
Optimized customer experiences drive 5-10% growth in just 2-3 years.
Existing clients spend 31% more than ne customer
Feedback for Market Research
Feedback on Experience
Feedback for Strategy
Feedback on Call